RETURN POLICY:
Customer satisfaction is the corner stone of our business. Returns are a loss to us, as we do not resell returned goods, but we accept this loss to provide you with the best shopping experience possible. We don't even charge you restocking fee. So, if for whatever reason you do not wish to keep the frame you've purchased from us – you're welcome to return it to us, and we'll fully refund you, no questions asked. However, there are five conditions:
* Shipping charges are non-refundable, refund only includes the price you paid for the item itself, not the shipping costs.
* Any returns are only accepted with our RA number. Just contact us to receive it prior to shipping the frames back to us. We only do this for your convenience, as in many cases you do not need to return the frame at all, there are other, easier solutions.
* The frame must arrive to us in its original condition, including intact shrink-wrap. We ask you to exercise caution while packaging the frame, as the glass is, naturally, fragile, and, should it break on its way back to us, we would not be able to refund you.
* Every package should have a copy of our packing list; it has your order number on it, and this is the only way for us to know this package is from you, so that we know whom to credit. Returns are only accepted 30 days after the order date. We believe it's a fair limit, as it leaves you plenty of time to decide whether you want this frame or not. You might find it funny, but we actually do have customers contacting us eight months later, saying that they no longer wish to keep the frame.
If you're meeting these conditions and would like to return the frame, simply give us a call at 540-752-6690 or email us. We'll give you an RA number and shipping instructions. If you received a damaged item, please scroll down for policy on damage replacements.
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DAMAGE REPLACEMENT POLICY:
Glass in our frames is fragile, so it's natural that damages do happen occasionally. They're a direct loss to us and an inconvenience to you, so, obviously, we do our absolute best to avoid them, and, if such a situation does occur, to resolve the problem as quickly and smoothly as possible. If your frame turns out to be one of the rare unlucky ones, all you need to do is let us know of the problem and keep the damaged frame in all the original packaging for two business days. We'll take care of the rest: ship out a new frame to you the next business day, notify FedEx of the damage, file a claim, etc. In a few days you'll receive a new frame and will be free to dispose of the broken one in any way convenient. We strongly discourage you from returning a damaged frame to us, as this would only lead to both of us losing money. Your frame was broken by FedEx, so the loss should be their responsibility. If we follow their standard procedure, you'll receive a new frame at no further costs, and we'll receive a reimbursement.
DISCOUNT POLICY:
If you browse other picture frame retail sites, you'll notice that our prices are much lower than market. This happens for two reasons:
* We're lucky to have good connections with manufacturers, buying directly from them, and thus receiving a good price.
* Our profit margin is not as high as other companies', as we believe in "live and let live" approach: we see no reason to charge you more than we have to in order to survive.
Thus you see that our prices are already discounted, and we're not able to offer you much more of a break. However, if you feel your situation is exceptional, please don't hesitate to contact us, and we'll gladly assist you with your concern. For example, if you're a non-profit, we'll forward you a tax-exempt form and not charge you taxes. If you're purchasing 200-300 frames, we can probably save you shipping by using a trucker instead of FedEx. If you're a business interested in purchasing more than 500 frames, we can redirect you to our wholesaler.
INTERNATIONAL SHIPPING POLICY:
Unfortunately, we've had a number of absolutely disastrous experiences in international shipping with every possible shipping carrier: packages were delayed, lost, or damaged; charges were astronomic and unpredictable. In two instances we were charged customs and duties in the amount higher than the item price itself, and seven months after the shipment (of the packages that were damaged anyway, and we were not refunded for the loss). Thus, sadly, we have resigned to shipping to continental US only. We do receive a lot of inquiries from abroad, and have found only one way to accommodate them: we can pack your frame, charge you for the item price only, and not be responsible for whatever happens to it once it leaves our warehouse. You're welcome to arrange a pickup with a shipping carrier of your choice, settle all the shipping charges with them directly, as well as sort through any problems that might arise in transit. We hope for your understanding in this matter.
PRIVACY POLICY:
This privacy notice discloses the privacy practices for FlyingHAerialPictures.com. This privacy notice applies solely to information collected by this web site. It will notify you of the following:
1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
2. What choices are available to you regarding the use of your data.
3. The security procedures in place to protect the misuse of your information.
4. How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
* See what data we have about you, if any.
* Change/correct any data we have about you.
* Have us delete any data we have about you.
* Express any concern you have about our use of your data.
SECURITY
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 540-752-6690 or via email.